Need help? We're here to assist you.

Getting Help

Documentation

Start with our comprehensive documentation:

• Quick Start - Get up and running in minutes
• API Reference - Detailed endpoint documentation
• Error Handling - Troubleshoot common issues

Contact Us

For all support inquiries:

Email: help@do.dev

Contact Page: do.dev/contact

Common Issues

"API key required" error

Make sure you're including your API key in requests:

# Using header (recommended)
curl -H "X-API-Key: tk_live_your_key" https://api.telco.dev/v1/lookup/4155551234

# Using query parameter
curl "https://api.telco.dev/v1/lookup/4155551234?api_key=tk_live_your_key"

"Invalid API key" error

• Check that you copied the full API key
• Verify the key is active in your dashboard
• Make sure you're using a live key (tk_live_...)

"Rate limit exceeded" error

You've hit your rate limit. Options:

• Wait for the limit to reset (check the reset field in the error)
• Upgrade to a higher tier for more capacity
• Implement caching to reduce API calls

"No data found" for a number

The number may not be in our database. This can happen for:

• Very new number assignments (check back after the next data update)
• Ported numbers (our data shows the original carrier assignment)
• Invalid or non-existent numbers

Status Page

Check our API status at any time:

curl https://api.telco.dev/v1/health

This endpoint returns the current health status of all API services.

Feature Requests

Have an idea for improving the API? We'd love to hear it!

Contact us or email help@do.dev.

Enterprise Support

Enterprise customers receive:

• Dedicated support contact
• 1-hour response time SLA
• Phone support
• Custom integrations
• Quarterly business reviews

Contact us to learn more.