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Self-Service Resources

Documentation

You're here! Our documentation covers:

• Getting Started
• Email API Reference
• Domain Setup
• Best Practices
• Error Reference

Status Page

Check our system status at status.send.dev:

• Current API status
• Scheduled maintenance
• Incident history
• Subscribe to updates

Contact Us

For all support inquiries:

Email: help@do.dev

Contact Page: do.dev/contact

What to Include

Help us help you faster by including:

1. Account email - The email you signed up with
2. Problem description - What you're trying to do and what's happening
3. Error details - Error codes, messages, request IDs
4. Steps to reproduce - How we can recreate the issue
5. Request examples - Sanitized API requests (remove API keys!)

Example Support Request

Subject: DKIM verification failing for mail.example.com

Account: developer@mycompany.com

Problem:
I added DNS records for mail.example.com yesterday but verification
keeps failing.

Error:
Error code: dns_record_not_found
Message: "DKIM record send1._domainkey.mail.example.com not found"

Steps taken:
1. Added all 3 DKIM CNAME records in Cloudflare
2. Waited 24 hours
3. Clicked "Verify DNS" in dashboard
4. Still shows "pending"

DNS provider: Cloudflare
Domain ID: dom_01HXYZ123456789

Attached: Screenshot of Cloudflare DNS settings

Enterprise Support

Enterprise customers get dedicated support. Contact us to learn more.

Feedback

We love hearing from you! Send all feedback, feature requests, and bug reports to help@do.dev or use our contact page.

Security Issues

Found a security vulnerability? Please report it responsibly:

Email: help@do.dev

We take security seriously and will respond within 24 hours. Please:

• Don't disclose publicly until we've addressed it
• Provide detailed reproduction steps
• Allow reasonable time for fixes

We offer rewards for responsible disclosure of valid security issues.